Voluntary Replacement Program for AC Power Cords on Certain Notebook
On November 25, 2014,
Toshiba Europe GmbH (“Toshiba”) announced a voluntary replacement
program of AC power cords sold with certain Toshiba notebook
computers manufactured and/or replaced in the course of a
repair. At the moment, it cannot be excluded that individual
potentially affected AC power cords may pose a potential overheating
and fire risk.
Toshiba is offering a replacement for potentially affected AC power
cords at no cost.
AC power cords subject to this voluntary replacement program are
marked with “LS-15” on the portion of the cord that plugs into the
power brick and fall within a limited production timeframe which can be
identified by the notebook’s serial number. Please see the photo below
illustrating the location of the “LS-15” marking.
AC power cords
that do not bear the “LS-15” marking are not subject to this replacement program.
To learn whether your PC shipped with an AC power cord or your replaced
AC power cord is subject to this voluntary replacement program,
please visit the following Toshiba website https://extranet.toshiba-tro.de/en-us/acreplacement.aspx
and follow the instructions to register to receive a replacement AC
power cord at no cost.
If your AC power cord is
subject to Toshiba’s voluntary replacement program, you should
immediately unplug your PC from AC power and await your replacement AC
power cord. In the meantime, you can continue to use your PC via
Please get in touch with a Toshiba contact centre with any questions
relating to this voluntary replacement program. To locate your
nearest contact centre please use our global ASP database and select
the appropriate country http://www.toshiba.eu/innovation/generic/ASP_SUPPORT/.