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Reliability Guarantee

Your Toshiba laptop won't let you down
If it breaks, you'll get a free repair
and your money back*

At Toshiba, we have absolute confidence in our laptops. And when you buy them, we want you to be confident too. That’s why we’re making a reliability guarantee to all our customers - a promise that our products won’t let you down.

Our brand promise

If your laptop does break down within one year of purchase*, you can get it repaired free of charge by Toshiba or a Toshiba Authorised Service Provider. And because we're so confident in our reliability, we'll also give you your money back*.

Why are we so confident?

We’ve been at the forefront of electronic innovation for more than 30 years, creating dependable products designed to enhance productivity in every setting. What’s more, each of our laptops is subject to Highly Accelerated Life Testing (HALT), which simulates three years of use. Only those that pass this rigorous test meet Toshiba’s standards.

Step 1

Purchase with confidence
Buy an eligible Toshiba laptop.

Step 2

Register with ease
Register for Reliability Guarantee within 30 days of your purchase.


Register your new laptop now

Step 3

Receive a free repair and your money back
In the unlikely event that your laptop breaks, apply using this form to receive a free warranty repair AND your money back.


Claim your refund