TV troubleshooting: Common problems solved!

Posted by Toshiba in TV
May 12th, 2010 81,242 6  

Telly not behaving? Set-top box giving you a headache? Don’t get yourself in a tizzy, follow our simple steps and you’ll soon be righting the most common TV wrongs!

My Freeview HD TV won’t pick up HD channels
The first thing to check is that you live in an area covered by Freeview’s new HD signals and, of course, have the right Freeview HD kit. Head to the Freeview website and tap in your postcode to check the coverage available in your area.

Assuming you are covered by a Freeview HD signal, the problem almost certainly lies with your aerial. Although most rooftop antennas should pick up Freeview HD without issue, if yours is particularly old, or you’re on the very edges of Freeivew’s HD coverage you’ll need an upgrade to a high gain aerial.

If all else fails, check out Toshiba’s REGZA TVs with Resolution+. They’re able to upscale any signal fed to them, so pictures look closer to HD quality.

My Toshiba TV won’t turn on
Unlike some manufacturers, most Toshiba TVs have a dedicated power switch. It’s designed to let you switch the set off completely, rather than leaving it in standby mode. You’ll find it handy when leaving the TV off for a long period of time, for example when you go on holiday. But it’s very easy to forget to switch it back on when you return from your travels.

To flick the power back on, just pop your head behind the TV and look for a large black rocker switch. Hey-presto! You’re back up and running again.

My computer doesn’t send sound to the TV, only pictures
If you’ve hooked up a computer to your TV to watch a movie, you’re in for a treat... but only if you’ve used a HDMI connection.

Many TVs offer a PC Input, which uses a VGA connection to ferry pictures from the laptop to the big screen. However, unlike HDMI it won’t carry audio, so you’ll be left with sound from small laptop speakers that doesn’t do the big screen experience justice.

If your laptop has a HDMI output, use that instead, making sure to switch your audio output device to HDMI under Windows sound settings.

If you don’t have a HDMI connection, you’ll need to use the red and white audio input connectors on your TV, and run a cable from the laptop’s headphone socket to them using an adapter cable.

My TV volume jumps up between channel changes, and when switching to my games console or DVD player
Different sources operate at different volume levels, so you’ll notice you’re reaching for the volume control more often if you’re a frequent channel-hopper, or often switch between TV-connected devices. There is a solution though.

Some Toshiba TVs come with Dolby Volume technology inside. It works silently to iron out these volume spikes, making sure the sound you hear is always at the same volume, whether you’re changing channel, getting ready for a gaming session or settling down with a movie.

If you’re sick of blaring adverts or jarring jumps in sound, you’ll find it a real treat for the ear drums.