Privacy Policy

Toshiba respects your privacy and this policy will explain the following:

  • What information do we collect online and how do we use it?
  • How to access, update or delete your personal information.
  • Which security mechanisms does Toshiba use to secure data transfers?
  • Who will your data be shared with?
  • Safe Shopping Guarantee.
  • What are cookies and how are they used?
  • Some best practice to increase your level of security

Toshiba is committed to ensuring your privacy and the security and confidentiality of any personally identifiable information (“PII”) you provide to us. This privacy policy describes how and for what purposes we collect and use, and to whom we disclose the PII collected through www.computers.toshiba.co.uk ("Toshiba Site"). PII includes information that can be linked to a specific individual, such as name, address, phone number or email address.

Collection of your information

Toshiba will only collect PII, which you provide voluntarily to us. The Toshiba Site collects PII when you:

  • register with the Toshiba Site
  • purchase a product and/ or service on the Toshiba Site
  • participate in contests, competitions, surveys or other promotions
  • contact Toshiba Information Systems (UK) Limited

Cookies

A cookie is a method for a Web server to maintain state information about how a user navigates the site. There are two types of cookies: a persistent cookie and a per-session cookie. Persistent cookies are stored for a length of time that is set by the Web server when it passes the cookie to the browser. These cookies are used to store state information between visits to a site. Information collected using this method, are generally used to tailor the site to your individual preference and enhance your experience of the Site. The cookie may collect technical information including the type of internet browser you are using, the domain name of the web site from which you link to the Site and your browsing pattern. Organisations may aggregate this type of information for market research purposes and to improve the Site. Cookies of this type does not collect or contain any PII.

Per-session cookies are used to store state information only within a session. These cookies are cached only while a user is visiting the Web server issuing the per-session cookie and are deleted from the cache when the user closes the session. Per-session cookies are frequently used by Active Server Pages (ASP) running on Microsoft Internet Information Server 3.0 or later. These cookies store session information as the user navigates to multiple ASP pages in a site. Toshiba only makes use of per-session cookies.

If you do not want your browser to accept our cookies, you can turn off the cookie acceptance option in your browser settings. However, disabling cookie support will prevent this Site from functioning properly and you may not be able to utilise fully all of its features and information.

In a separate automatic operation our web servers will collect your IP address. This information is used to: (i) work out how many times the Toshiba site has been visited; and (ii) record which parts of the Toshiba Site you have visited. The above applies to all visitors to the Site whether or not they have registered. No PII is collected in this way.

The Site contains links to websites operated by third parties whose information practices may be different to ours. You should consult the other sites' privacy notices as we have no control over information that is submitted to, or collected by, these third parties.

Use of your information

Toshiba may use the PII collected on the Toshiba Site:

  • to register you as a registrant of the Toshiba Site
  • to fulfil your order for any products or service purchased over the Toshiba Site
  • by providing it to the relevant e-sellers who will require the information in order to fulfil your order for any products or services purchased via the Toshiba Site.
  • to notify you in relation to contests, competitions, other promotions or surveys which you have participated in
  • to respond to your questions or suggestions
  • to enhance your use of the Toshiba Site and the services Toshiba provides to you.

If you chose to receive communications from Toshiba about other products and services that Toshiba offers when registering, we may use your contact details to contact you about such products and services.

Aggregated but non-PII data collected through your use of the Toshiba Site, may be used for statistical and market analysis and research. We may also provide these data to our affiliate companies and other third parties.

Sharing Your Information

Service Providers

We only provide your PII to third parties that provides services or functions on behalf Toshiba (for example to a courier for delivery of products, which you have purchased).

Toshiba will send personally identifiable information about you to other companies or people when:

  • We have your consent to share the information.
  • We need to share your information to provide the product or service you have requested.
  • We need to send the information to companies who work on behalf of Toshiba to provide a product or service to you. (Unless we tell you differently, these companies do not have the right to use this information beyond what is necessary to assist us in providing you a service or functions on behalf Toshiba).

Affiliate Companies

As Toshiba is part of a group of companies operating world-wide, we may from time to time need to transfer your data to other offices within our company, which may be located outside the United Kingdom (for example in other European countries or Japan) and you expressly agree to such transfer. Such offices may be located in countries that do not afford statutory protections for personal information equivalent to those within the United Kingdom. Nevertheless, Toshiba will, at all times, protect your personal information transferred internationally to other companies within the Toshiba group, as described in this Privacy Policy.

Other disclosures

Toshiba will not sell, rent, or in any way transfer or disclose PII that you provide to us on the Toshiba Site to any third party unless: 1) we believe that it is necessary to identify, contact or take legal action against someone whom we consider is infringing or interfering with our rights or property, or those of our clients or other visitors to the Toshiba Site or 2) such disclosure is part of a sale of all (or substantially all) of the assets of one or more divisions or affiliates of Toshiba Information Systems (UK) Limited or 3) in the unlikely event that we are forced to disclose PII in response to legal process or when we believe in good faith that the law requires it, for example, in response to a court order, subpoena or a law enforcement agency's request.

Bulletin Boards and Chat Rooms

From time to time, portions of the Toshiba Site may allow you to post information, which other visitors to the site will be able to access (such as on a "bulletin board" or during an interactive "chat" with other visitors). If you post any information on the bulletin boards or chat rooms please remember that it available to the public, and Toshiba have no ability to control or limit its use by visitors to the Toshiba Site.

Protecting your information

To prevent unauthorised access or disclosure, maintain data accuracy, and ensure the appropriate use of PII, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect through the Toshiba Site.

If you register with the Toshiba Site, you will be required to create an account with a password. In certain areas of our Site Toshiba uses SSL-encryption to protect data transmissions from being viewed by any third party. Example, when you register at the site or when submitting information during an on-line purchase. However, whilst we strive to protect your information, we cannot ensure the security of any information that is being transmitted to us via the Internet - no transmission of data via the Internet can be guaranteed to be completely secure.

Control over and access to your information

Under the Data Protection Act 1998 you have certain rights to review, update and/or correct the PII that Toshiba holds about you. You can access your personal profile to make changes by clicking on 'Profile' on the top of any page and typing in your password. Alternatively, you may contact Toshiba at any time to check the accuracy of any PII that Toshiba holds relating to you, or to request that Toshiba updates or correct such PII, by calling our Customer Call Centre on 0870 4448944 or writing to Customer Services, Toshiba Information Systems UK Limited, Toshiba Court, Weybridge Business Park, Addlestone Road, Weybridge, Surrey KT15 2UL

Changes to this Privacy Policy

Toshiba may change this Privacy Policy from time to time for any reason by posting the changes immediately on the Toshiba Site. We encourage you to check this page periodically to ensure that you are aware of our current privacy policy.

Some best practice to increase your level of security

Logging On

Before logging-on, please satisfy yourself that the equipment you will be using will not permit electronic eavesdropping or recording of your activities. When logging-on, ensure that you are not being over-looked (by a person or by Closed-Circuit Television).

Logging Off

The following advice is good practice and we recommend that these steps are performed. It is particularly important that these steps are followed if you access your personal Toshiba website from a from a public location, or one where you do not have complete control over your computer environment - such as a LAN in your workplace, an internet café etc. Although the Toshiba Web application will log you off after a certain period of inactivity, it is recommended that you always explicitly log-off from the service when you have finished using it. This will minimise the risk of someone else gaining access to your accounts between the time when you finish using the service and automatic log off. When you have logged-off, some information relating to your activities may remain within your computer. The next steps will remove certain information about the history of your activities from your computer.

On PCs

Netscape - Click on Edit>Preferences>Advanced. From the drop down menu choose Cache and then click "Clear Memory Cache" and "Clear Disk Cache" buttons

Microsoft Internet Explorer (versions 4) - Click on View>Internet Options Choose the "General" tab and on the Temporary Internet Files portion of the screen, Click "Delete Files" button

Microsoft Internet Explorer (versions 5) - Click on Tools>Internet Options Choose the "General" tab and on the Temporary Internet Files portion of the screen, Click "Delete Files" button